How to Submit a Support Ticket

If you’re experiencing a problem or need assistance, you can easily submit a ticket to our support team through our help portal. Follow the steps below:

✅ Steps to Submit a Ticket

1. Log in to your account
   Go to our help portal: https://portailresidents.jutras.com/portal/
   Click on Login and enter your credentials.
   If you don’t have an account yet, click on Sign Up..
2. Access the ticket submission by clicking "Add Ticket" in the navigation bar.
   Once all fields are filled, click "Submit" or "Skip" to cancel the submission.
3. Fill out the request form
   
   • Subject: A short but clear title for your request
   • Description: Provide as many details as possible (steps to reproduce, screenshots, error messages...)
   • Priority:  Low, Medium, High, or None
   • Catégorie/Département : Select the correct category to route your request properly
4. Add attachments (optional)
   Click on “Attach a file” to include screenshots or useful documents.
5. Submit your ticket
   Click on “Submit” to send your request to our support team.

🔍 Tracking Your Tickets

Once your ticket has been submitted, you will receive a confirmation email with a tracking number.
You can check the status of your request at any time by logging into the portal and going to My Tickets..

🤝 Need Further Help?

If you're having trouble submitting a ticket or if your request is urgent, feel free to contact us directly via email:
support@habitationjutras.zohodesk.com

Let’s work together